Technology
Understanding the user experience of enterprise digital security solutions
Every project we run is covered by confidentiality agreements. That is why this page describes the method, scope and deliverables, but does not identify the client, brand, product or date.
Challenge
A company in the digital security segment needed to better understand the experience of professionals who use enterprise protection solutions, considering different moments of interaction with the technology.
The challenge was to reach professionals with direct experience of the solutions being evaluated, whether during pilot, implementation and installation, product use or technical support stages. Participants had to have had effective contact with the solution in at least one of these stages.
Beyond recruiting a specialized audience, the research required a structured online operation, with a specific questionnaire and screener, as well as support for translating the study materials.
Methodology applied
- Recruitment of professionals with direct experience using enterprise digital security solutions
- Selection of participants who had interacted with the solutions during pilot, implementation, use or technical support
- Online survey lasting 45 minutes
- Study conducted with professionals using different digital security solutions
- Specific questionnaire and screener for participant selection and data collection
- Translation of the research materials
- Full project management, including recruitment and incentives handling